Help Center

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment. 

Yes, we FREE ship to most countries worldwide.

Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-20 business days for shipping to the US and 15-40 business days for international shipping, depending on your location.

We will send you a tracking number when your order ships. 

To track your order please go to: http://www.17track.net/en an enter the tracking number provided to you.

Please note that the tracking information will be displayed after 5-10 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-3 days later.

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. 

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB and Diners Club.

Our products are listed in US Dollar. 

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@jecoke.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

Jecoke has a 30 days refund policy for all orders placed through www.jecoke.com

You can have a look at our return policy follow the link Refund Policy

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to support@jecoke.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.

Unfortunately, as COVID-19 continues to spread globally, these circumstances are changing daily. We are beginning to see delays in certain regions. 

We are experiencing customs and courier delays due to COVID-19. We are unable to estimate how long customs will take with each parcel. We are trying our best to understand the delay and communicate that to you. 

We are dealing with delays on a case by case basis as not all parcels have been delayed. We encourage you to reach out to us at support@jecoke.com with your order number if you would like more information regarding your order or need help with a status update. 

We ask for your patience at this time as our couriers and your local government agencies work hard to clear your packages. We will update you as timelines become more clear.